Help Desk Services

Our Help Desk Approach

The old adage “time is money” has real meaning when it comes to your IT systems. Every minute of downtime, slow applications, and problems with accessing data will result in reduced employee productivity. And this means wasted money for your business. But it’s not just about the cost…it’s about the stress level. When your system isn’t working and you’re in the middle of something important the stress can be damaging to the business…not to mention the ulcers it creates.  You need a help desk that will be there for you when you need it. And one that resolves issues quickly as they arise.

Fast Response Times.  Local Experts.

You need to be able to call someone and get it fixed so you can get on with your job. That’s where the Xlingshot help desk comes in. Our team is on call to help and support you. We provide fast response times and a knowledgeable, local person on the line who understands your business and knows your systems. We strive to get you back up and running as quickly as possible so you can move on with your day.

How Does it Work?

We can help fix an issue or even just answer a technical question for a user. Whatever the IT need, you’ll get a fast response. Our clients can contact the help desk directly by phone, via email, or by entering a ticket into the fast and easy-to-use online system. Even if you’re in the middle of a conference call we can get to work on the problem.

The Xlingshot Companion tool is a quick-and-easy way for users to communicate with Xlingshot, do self-service research in the knowledge base, and create tickets in the help desk.  Users can monitor ticket progress, upload screen shots and files, and receive alerts.

Our help desk team is trained in your systems, and can (with your permission) manage your machine from our location, with most problems resolved quickly right over the phone.

Features