Why Hire an IT Support Provider in Denver as Your Virtual CIO

The rapid changes happening in the business environment are data-driven. To keep up with these changes, it is important for you to have a forward-thinking chief information officer (CIO) to manage your IT department. Having a fully functioning in-house IT department can be very expensive, and as such, many small-to-medium enterprises (SMEs) struggle to afford one. However, if you own an SME, you need not despair; there is a way your firm can also enjoy state-of-the-art IT infrastructure and the benefit of expert skills. Our IT support team in Denver offers virtual CIO (vCIO) services.

What is a Virtual CIO?

Our IT support team in Denver can supply you with professionals who are tasked with proactively monitoring and maintaining the IT health and security of your corporate network. The vCIOs operate in the same way any traditional CIOs operate. The only difference is, these experts are not employees of your firm, so you’re able to engage them on an as-need basis.

Do vCIOs Replace MSPs?

The short answer is a resounding no. Managed service providers (MSPs) are engaged in day-to-day upkeep of their clients’ software and hardware both locally and in the cloud. On the other hand, vCIOs offer services that go beyond what MSPs offer. We give our clients strategic insight they require to make accurate business decisions in real time.

Benefits of Working with vCIOs

There are many benefits that accrue to businesses that hire vCIOs. Here are three key perks:

  • Facilitates business growth – vCIOs have the insight needed to help increase your business profits. These professionals analyze your business model to see how IT could be deployed in an efficient way to make your operation more productive. They also advise on how you can deploy IT to cut costs.
  • Fortifies network security – vCIOs help businesses catch security vulnerabilities before such threats become serious, providing proactive security. This includes deploying defensive mechanisms to ensure loopholes are sealed, software is patched, and access to computer hardware is controlled.
  • Increases staff productivity – Outsourcing IT functions to vCIOs ensures your staff have time to concentrate on the core competencies of your business.

At Xlingshot, Inc., we are a skilled IT support provider in Denver offering virtual CIO services. Contact us now to discuss how we can help your business thrive.

You Need IT Support in Denver For Your Cloud Networking Needs

Cloud networks have gained prominence in recent times with businesses looking for ways they can utilize this new form of computing. There are both benefits and challenges to businesses which opt to embrace this cutting-edge technology. When it comes to innovation, however, you cannot risk being left behind; you have the choice of either embracing new technology or risk being rendered irrelevant by it. In this article, we will discuss why you should allow us, your reliable IT support provider in Denver to guide you towards the adoption of cloud networking for your firm.

Before you hire a managed service provider to handle your cloud networking needs, you first need to decide on which type of network you would like to invest: private, public or hybrid. Private cloud networks are owned by large organizations, and public cloud networks hire space to smaller firms, while hybrid cloud networks combine both. There are pros and cons to each of these options but in this article, we will focus on the benefits and challenges of having a hybrid cloud network.

Most firms have found it both practical and economical to blend public and private cloud networks. Adopting a hybrid cloud infrastructure will afford you the security and control that comes with private cloud networks while at the same time benefiting from low cost and flexibility of public cloud networks.

The Benefits of a Hybrid Cloud Network

  • Cost savings – When you work with our IT support team in Denver, we can redirect your IT needs during peak times toward public cloud networks where you will only pay for the infrastructure you need instead of having to pay for more on a private cloud network.
  • Improved security – Backing up your data in the cloud is one of the safest ways to secure your data. You can redirect sensitive and critical functions to be handled by the private cloud infrastructure which has enhanced security features, while the other functions which are not sensitive can be handled by the public cloud.
  • Enhanced agility – Your organization can leverage the flexibility afforded by public cloud networks during peak hours to avoid down times.

The Challenges of a Hybrid Cloud Network

  • Tools and skill set – Managing and operating a hybrid cloud requires staff that has skills, tools, and expertise. Your organization might have to look for outside talent to handle this kind of network.
  • Cost – Building a private network can be a costly undertaking. Similarly, unchecked use of the public cloud can prove to be expensive in the long run.
  • Security – While cloud computing is considered to be secure, you must ensure that access to the system is limited only to authorized people.

Weighing the benefits and challenges presented above, it is clear that you stand to gain more from a hybrid cloud network and that any challenges which may arise can be overcome. At Xlingshot, we are a leading IT support provider in Denver with skills and expertise needed to help you build your hybrid cloud. Talk to us today!

IT Support in Denver Transcends the Break-Fix Era

IT support in Denver only providing break-fix service solutions is likely to cost you money and the reason is developmental progress. IT network management has come a long way since computers initially took hold in the corporate world. Before, when something broke, your IT showed up to fix it— if you were lucky. Redundant backup systems became a key aspect of operations. While these are still somewhat effective today, you can actually find better BDR (Backup and Disaster Recovery) solutions through an MSP providing flat-rate services.

Technological systems have gotten to a point where proactive maintenance can be successfully applied. This was impossible in previous years, because systems of remote monitoring and support were not quite at the level they are now. Previously, MSPs functioned as substantively separate entities who worked in conjunction with local IT staff during emergencies— many MSPs at any rate.

Now, MSPs can cohesively manage your business remotely, watching the operation of varying systems to ensure they’re working as they should. Should an issue be discovered, it can be curtailed before it compromises operations. Break-fix services would be comparable to changing your car’s oil only when it breaks down. You’d likely have a seized engine at that point. Regular maintenance is encouraged. Now imagine if you could get that maintenance continuously, fixing any problem as it happened. This is what an MSP can do. If a vehicle’s lifespan can stretch until it transcends the million mile mark, imagine what can be done for your information technology applications.

Further Applications

Notable features of our IT support in Denver include:

  • Cloud Computing Support
  • BDR Solutions
  • Proactive Monitoring
  • Consultation
  • Installation
  • Periodic Maintenance
  • IoT Application

As an MSP solutions we can provide so many other things for your business, but these are some of the most popular characterizing the industry today. Break-fix solutions simply cannot compete with that kind of service provision. A business that wants to remain competitive must apply these kinds of solutions.

Cloud Perks

Cloud computing can outsource an on-site network. Retain the barest component for highly sensitive data, and put that on a hybrid cloud model. Then you’ve got backup and data recovery for the worst case scenario in addition to cost-reduction through elimination of increasingly antiquated equipment.

With the right MSP, your systems will be monitored proactively whether cloud-based or not. Also, they can help give you consultation pertaining to upgrades, expansion, and transition. Sometimes the cloud is a great idea, but you’d be wiser to make a slow transition than to immediately put everything on such a suspended network array.

Maintenance

For on-site technology needs, MSPs like us at Xlingshot can periodically maintain systems we regularly monitor, thus getting the maximum life out of software and hardware components across your network; and in conjunction with your network’s outward expansion.

Lastly, via IoT, you can collect data on operations, distribution, employees, and more; this allows you to further streamline your business.

An MSP Service Solution

IT support in Denver through Xlingshot can help your business streamline operations competitively while cutting costs and expanding technologically. Contact us for optimization solutions that provide you with more reliable services.

IT Support in Denver Helps You Implement a Successful Blockchain Solution

What Are Blockchains?

IT support in Denver has acquired new infrastructural tech service solutions, especially in the last several years. As cloud computing has fundamentally rewritten the rules of MSP/client relations while simultaneously bringing an abundance of innovations to the market, new infrastructural services are now available which can substantially reduce operational cost. Now, the “substantial” part of that statement comes in aggregate.

Applying IoT here can streamline production, distribution, design, and marketing. Providing mobile cloud support there can help you curtail the cost of office space rental. Hypothetically, imagine 10 cloud-based applications, each removing 3% of expense from your business. By the time you’ve got all 10 applications running, you’ve saved 30% on your annual operational costs. If those costs were in the $10 million range, that means you saved around $3.3 million— which is no small sum.

One innovation like this which can shave percentage points off your average costs is called a blockchain. Basically, a blockchain is a ledger that cannot be altered and acts as a transaction repository for your entire company. Transactions are entered into the digital ledger, combined in a block, and then linked to other transactions so that you’ve got a cohesive, easily accessible “ledger” with everything in essentially one spot.

Hanging up the Telephone

Here’s why a blockchain is valuable: have you ever played the “telephone” game? This is where a dozen or so folks sit in a circle, one person whispers in his neighbor’s ear, “the cheese is in the Hamptons,” and then she whispers what she heard in her neighbor’s ear which, for this scenario, happens to be: “the sleaze is into napkins,” and by the time the “telephone” has relayed the message back to the originator, it has transformed to: “Wheezy little penguins.”

It’s funny when you play the telephone game, but you shouldn’t be seeing information transmission distortion like that when it comes to transactions— that can be bad for your entire business, and even the most secure methods will experience such errors using older methods of transaction transmission. There are a number of reasons why:

  • Deliberate tampering
  • Errors in transmission
  • Outright fraud
  • Simple human error

When every “node” in the “network” of your extended business has an individual who keeps his or her own ledger after a transaction, there’s the propensity they will alter that ledger, that they will construct it to tell the story they want, or that they’ll enter information into it which isn’t accurate. The ledger can always be doctored later should someone discover as much. IT support in Denver which delivers blockchain solutions will curtail this by making it so that information is only shared on a need-to-know basis and alterations can’t be made, meaning deliberate tampering and outright fraud can be prevented. With everything consolidated, transmission errors and human error are all reduced. Now, say each of those items— tampering, transmission, fraud, and human error— each caused a 1% operational loss annually. That’s 4% total or $40k out of $1 million, and that kind of savings totally covers the cost of adopting something like a block-chain.

Securing Business

IT support in Denver from Xlingshot can help you install and maintain block-chain solutions. Contact us to secure your transactions.

Benefits of Affordable Cloud Services from an IT Support Firm in Denver

The cloud infrastructure has been hailed as an efficient way of supporting businesses of all sizes. It has also been argued that you stand to enjoy efficiency and low cost of doing business if you opt to invest in the cloud. However, when you talk to an IT support provider in Denver about cloud services, you will be cautioned that the small initial cost can easily spiral into substantial cost if caution is not duly adhered to. Here are some tips you can adopt to ensure that the cost of the cloud infrastructure is kept low:

Avoid Standalones

Standalones make the cloud service very expensive. Before hiring an IT support in Denver that offer cloud services, make sure that you settle for one that has all the important components that work together. Such a system is relatively cheaper than a cloud service that is operated on a standalone. Additionally, make sure that you choose an MSP of good standing; one that has a track record of managing cloud services.

Prioritize Experience

If you are planning to integrate or migrate your IT systems to the cloud, make sure that you assign this important task to an MSP that has the experience and expertise. This is important because it will be quicker and cheaper, and it will ensure that you get value for the money you invested in the system.

Backups Are Crucial

The cloud is instrumental as a backup storage system. Do not push every data to the cloud. Make sure that you only back up data that is important to you and to your firm. Timely updates are important to ensure that the backup systems are up-to-date. Maintaining up-to-date data is crucial because in case you lose your physical data, you can easily retrieve the data and have your critical functions running within the shortest time possible.

Manage Users

Do not allow your system to have so many users. Most of the service providers allow clients to create multiple user accounts. However, there is a catch: these MSPs charge their services according to the number of users. Make sure that you disable or remove user accounts for all employees who have seized working for you.

Go For A Pay-As-You-Go Service

Settle for a managed service provider that offers pay-as-you-go licenses. This will ensure that you are only charged for the resources and storage space that you have used. This is important because it means that you can modify or vary your cost based on the amount of space and resources you will need both during peak and off-peak seasons.

As a business owner, one of your goals should be to keep your operational costs as low as possible. At Xlingshot, we are skilled IT support firm in Denver. We have a track record of offering managed services and IT support for businesses of all sizes. Contact us and let us help you maintain the cost of your cloud services as low as possible.

Your IT Support Provider in Denver Should Cover Ransomware Attacks

There is no better time than the modern IT world for business owners to understand how to protect their data from cyberattacks, especially ransomware. While a ransomware may lead you to react hastily, it is always a good practice to implement best practices in IT security to overcome such an attack. First, ransomware attacks take the form of screen-locking malware or encrypting viruses. Thus, such an attack will typically lock you out from your computer network resources. Therefore, it is critical for you to implement regular data backup from our IT support experts in Denver. Backing up your data regularly will provide you with a fallback plan in case of a ransomware attack.

Steps to Recover from Ransomware Attacks

In most cases, ransomware attacks encrypt malware which holds your computer network resources “hostage.” While you may not have the in-house expertise to recover your computer network from such a technical nightmare, our reliable team of IT support in Denver will be able to provide you with backup copies of your lost files.

However, that is not all. You should also have your computer networks disconnected from the Internet and all external devices. This will curb the ransomware from spreading to other parts of your computer network and cloud-based services. Once you have done this, the next step is to deploy anti-malware software tools to clean the ransomware from the infected workstations in your computer network. With our credible IT support professionals in our company, it is possible that we’ll conduct the “cleaning” for you. Although deleting the ransomware from your computer network will not automatically restore your files, you will be able to identify the particular type of ransomware that you are dealing with. Consequently, you will have an in-depth understanding of the level of cyber security measures to deploy to protect your computer network from such attacks.

Do Not Pay the Ransom

While you might be stressed and wish that you could make the ransomware attack go away, paying the ransom will not resolve it. Do not fall for the temptation to pay the attackers since the real target is not your money, but to sabotage your business. Most cyberattacks disguised as ransomware do not resolve after you pay the ransom money. Therefore, it is a good idea to ignore the ransom demands and focus on restoring the integrity of your computer network. You may have multiple end points of your computer network affected but cleaning the ransomware from the infected device is achievable with the expertise of a credible IT support provider. Once your computer network is free from the ransomware, you can restore your files from your backup files.

At Xlingshot, we provide reliable IT support solutions in Denver which include cloud-based backups to protect your business from cyberattacks. Contact us today to learn more.

Benefits of Thin Client Computing and IT Support in Denver

The idea of thin client computing is becoming a popular choice for businesses by IT support firms in Denver, especially because it is a secure, innovative, and reliable way to streamline operations. Simply put, a thin client is a computer that runs without a hard drive and consequently depends on a server. Thin client performance has improved exponentially over the years that end users cannot tell the difference between a regular desktop computer and a thin client.

As a business owner, you should consider utilizing thin client computing because of its many benefits, including:

Data Security

Thin client computing provides superior data security. Since data is stored on the server and not on individual computers, you don’t have to worry about your employees being careless with sensitive data. Employees only have access to the data via a network connection. This is especially useful in the case of a lost or stolen computer. Once the computer is unplugged from your network, absolutely no data is in it. Network administrators can restrict data access from a single point and they can implement data access levels for employees, meaning lower access level employees cannot access high-level sensitive data. In addition, your data is less susceptible to viruses and malware. Antivirus protection and scanning only need to operate on the server.

Remote Access

Thin client computing is the solution of many IT support companies in Denver to the increasing demand for mobility by local businesses. Many businesses are looking to give their employees more flexibility without compromising the integrity of their organization. Employees are able to work offsite, travel for business trips, or work from home. Whatever the scenario is, employees are able to have access to data, documents, contacts, and more, regardless of their location.

Reduced Operational Costs

Implementing thin client computing produces an environment of low operational costs. This is because desktops run with minimal configuration and are easy to setup, thus saving time and money. Applications are installed on the server instead of on each individual desktop— this eliminates application compatibility issues at the desktop level and reduces the cost of multiple application licenses. In addition, extensive maintenance is only required on the server. All applications updates and patches are done at the server end and then deployed to the desktop computers.

Increase Computer Shelf Life

Thin client computing reduces the cost of upgrading your employees’ computer every couple of years. You can stretch the shelf life of current desktop computers because processing occurs on the server.

Energy Efficient

Your business can go green. A thin client computer consumes only half of the power that’s used up by a regular desktop computer. Because thin clients have no hard drive, they do not heat up and need little to no air-conditioning. The air-conditioning is only required where the server is located.

Whether you are looking to consult on potentially implementing thin client computing into your business or you are ready to reduce cost and increase data security, we at Xlingshot can help. Our staff is composed of knowledgeable and experienced IT specialists who provide IT support for Denver businesses. Our goal is to evaluate, consolidate, and streamline your business operation to increase productivity, improve data security, and reduce operational cost. Contact us today for more information.

How Our IT Support Team in Denver Can Help Your In-House IT Staff

IT support in Denver is becoming more important in almost every company, both large and small. Nowadays, IT managers are struggling with dwindling budgets and fewer resources, yet they need to make sure that everything is working fine with regard to network availability and more complex systems. With all this to contend with, it is almost impossible for them to have any spare time to look ahead and plan for business growth and future goals.

Problems You May Encounter

Every day, technology is getting more complex, particularly when it relates to how different packages and hardware fit together. This doesn’t even take into account the difficulty of choosing which new software or hardware to select if your systems need an upgrade and determining if it is suitable for your current IT infrastructure. Careful selection, configuration, and management need to take place to ensure that new updates are not detrimental to the current status quo.

Costs also seem to increase every month, and you may be worried that it will continue in that direction. Ideally, you need a solution that involves a standard monthly fee that you know you can depend upon. You need IT experts who can make sure your systems are running smoothly and are the best they can be.

Practical Solutions

Our IT support team in Denver can bring much-needed solutions to the table. We have a large number of IT experts that can be on call to help you when required, 24 hours a day and 7 days a week. This also allows us to have a larger range of skills than companies can normally sustain, and we will always have coverage, even during illnesses or vacations. As we all know, technology is constantly changing. In the past, this has probably resulted in many of your IT staff having to be sent for additional training in new resources. This is no longer an issue, as our IT staff has those skills to assist you.

At Xlingshot, we have the solutions for any IT issues you have. We are an experienced IT company that provides a wide array of IT support services for Denver businesses. Contact us now to see how we can take the mundane jobs from the shoulders of your in-house IT team and let them continue with creating a successful future for your company.

Should You Consider Creating Your Own IT Support in Denver?

In the healthcare industry, it’s essential to use our high-quality IT support in Denver to comply with government regulations and to assure maximum privacy and care for patients. Seattle Cancer Care Alliance (SCCA) has been successful at shifting from outsourcing to developing its own IT services, with the help of healthcare industry software. Even if you run a different type of business, consider how this model helped SCCA become more efficient.

To help you make better business decisions (considering our IT support in Denver), here’s a deeper look at how SCCA achieved its goals, as explained by the organization’s IT Client Services Manager, Diane Burton, in a Business Solutions interview:

Outsourcing vs. Local Support

Even though SCCA’s outsourced IT support was working, this organization that represents patients, doctors, physicians, and researchers wanted a more innovative solution resulting in even better efficiency and cost savings. So, they created a client computing experience for about 3,500 partners, consisting of medical professionals and researchers. Many of these users operate from Fred Hutch Cancer Research and University of Washington Medical Center.

Burton says that SCCA’s IT service desk, which launched in January 2012, comprises a senior hardware technician, two AV support specialists, and six IT service desk professionals. They found that by creating their own help desk, they were able to increase response time for requests and incidents. She attributes this improvement to highly-skilled technicians taking calls, as well as offering remote support, desktop support, and a walk-up IT service for people on campus. Another factor was the team analyzed its processes, looking for ways to streamline repeatable tasks.

Selecting Efficient Software

Fundamental to improving SCCA’s IT experience for its business partners was choosing Cherwell Service Management for software services. This solution provided the automation necessary for speeding up redundant processes. It also allowed the organization to make adjustments to its GUI without knowing coding or using a database administrator. It means their team of technicians and partners can focus on patient needs instead of worrying about technical issues, improving efficiency and productivity.

Ultimately, SCCA’s IT success can be summarized by its choice of an IT service management tool that’s easy to use and customize. The capability for real-time data analysis and reporting is also essential to the equation. Burton additionally points to developing a strong knowledge base that doesn’t require adding modules. Another helpful strategy has been developing customized dashboards for technicians and managers, which allows all team members to have access to information that enters the system in real time.

Cherwell’s platform provides options for users to choose from a subscription or perpetual pricing model, an on-premises solution or SaaS. It’s a platform that’s aimed at helping multiple industries beyond healthcare, such as finance, higher education, retail, and MSPs, as well as government organizations.

Conclusion

If your business needs an upgrade to faster service, consider turning to IT platforms designed to simplify and accelerate redundant processes with automation so that your employees spend more time with the patients or customers that you serve. Your company will run much more smoothly and efficiently if your staff isn’t bogged down with complex technology issues. Contact us at Xlingshot to learn more about how we can increase your productivity. Let our IT support team in Denver take care of your technology needs while you focus on your business goals. Contact us today to learn more.

Understanding Common Cyberattacks and How Our IT Support in Denver Can Help

Various forms of cyberattacks are becoming rampant these days. Because of this, businesses are turning to us that offers IT support in Denver for data security. If you own a small to medium-sized business, you should consider protecting your vital company information because cyber criminals don’t just target large corporations anymore.

Here are four common cyberattacks and how you can avoid them:

Vishing

With vishing, cyber criminals will try their best to get access to your financial information and, ultimately, steal your money. Some will call or send text messages to you and then pretend to be bank officials seeking to verify some information about your account. They will require you to provide them with your bank details so that they can make the necessary “corrections.” If you fall into their trap and give them any details about your bank account, they will be able to infiltrate the system and get all your money in no time.

This is how you can avoid falling victim to vishing:

  • Never give your financial details to anyone
  • Upon receiving a suspicious call or text, contact your bank to confirm if the call came from them.

Smishing

Cyber criminals have another way of tricking people by sending them text messages that contain malicious links or attachments. If such a message is sent to you and you decide to click on the link, you will be redirected to a website that requires you to fill in a form. By doing so, you assist the criminals in robbing you. This form of cybercrime is called smishing.

What should you do if such a text message finds its way into your smartphone?

  • Do not click on the links given in the text message
  • Delete any text message received from a source that you don’t trust

Phishing

Phishing is done through email messages. Fraudsters will send you an email, posing like one of your service providers, such as your bank or power company. Then, they will require you to click on certain links that are attached to their email. Those links often lead to a website that tricks you to believe in its legitimacy. Once there, you are told to provide some details— failure to do so will suspend your account. To avoid phishers, do the following:

  • Don’t follow instructions outlined in an email message which authenticity you can’t verify
  • Always check for the sender’s digital signature before opening any links; this can help you verify if the email came from a trusted source or not.

Pharming

Pharming is a cybercrime in which criminals attack your DNS and infects it with some corrupt data. Through that data, they can redirect your Internet commands and lead them to malicious websites. A malicious website will appear identical to the site you wanted to visit. If it was your bank’s website, for example, the fraudsters can access your passwords and other account details. To avoid pharming, you should source for our IT support in Denver and have us equip your computers with antivirus software.

At Xlingshot, we offer top-notch IT services and IT support to Denver businesses. Contact us today to learn more about our company and how we can safeguard your business against cyberattacks.