How to Build an IT Service Management Strategy in 2021

Think Layered and Proactive

When most business owners and executives think of “IT Service Management”, things like office software licensing, new workstation setup, password changes, troubleshooting problem printers, and the like come to mind. IT Service Management is about more than creating support tickets and getting friendly, timely, responsive support. The other half of IT Service Management is often invisible, it is the proactive maintenance in place to prevent technical problems before they happen and the security strategies that your organization has in place to prevent data loss, hacking, malware, ransomware, and other types of security breaches that put your business at risk. 

An effective IT Service Management Strategy addresses and anticipates the everyday needs of you and your staff while keeping your data and networks locked down and protected from accidental loss and enterprising cybercriminals. To build an efficient and cost-effective IT Service Management Strategy, it is crucial to plan with proactive maintenance in mind. It is equally important to strategize for layered, proactive security. 

With layered, proactive strategies in place, your organization will:


  • Need less reactive support (i.e. tickets for problems with software and equipment), because preventive care has addressed concerns before they have grown into problems.
  • Have less need for containing security breaches, because you will have significantly reduced your security risks in the first place.

Below we have outlined the most effective strategies that we have found to meet the technology, support, and security needs of the changing office landscape. This is based on industry best practices as well as our 18+ years of experience as a managed service provider in the Greater Denver Area. Because we support a variety of small to medium businesses and organizations across multiple industries, we have to stay up-to-date on data security, communication, and support. We hope that the strategies identified below are helpful for you and your organization.

If you would like to schedule a free consultation to discuss your organization’s IT Service Management Strategy, contact us today, we are happy to help.

Support Solutions: Proactive and Reactive

Proactive support can have a huge positive impact on your organization. When your IT support team engages in proactive support by consistently maintaining your IT systems, then the end-users- you and your staff- experience fewer issues in the first place. This means that less time and productivity are sacrificed to troubleshooting, which means reduced IT support costs for your business.

Some examples of effective, proactive IT support include:

  • Patching of operating systems and business applications
  • Active monitoring and remediation of antivirus software
  • Active firewall monitoring and maintenance
  • Timely system upgrades to ensure the latest software versions are in use, instead of legacy systems

Although effective proactive IT support will reduce how much reactive support you need, the truth is that even with all the proactive support in the world, things will still break from time to time. Sometimes it’s the system, sometimes it’s Microsoft, sometimes it’s your line-of-business applications. The questions to consider are… When you have a problem, how quickly does your IT team respond to your challenge? How quickly can they resolve the problem once they are aware of it?

When you are building your IT Service Management Strategy, response time and resolution time are the two stats that answer the key questions above. This is a measurement of the reactive service you are receiving. By the time issues are brought to the attention of your IT support team, you and your staff have already lost valuable time and productivity. Whether you are working with an in-house IT support team or a managed service provider, these measurements are relevant and your IT Service Provider should be able to quote these stats. 

Layered, Preventive Security Solutions

By now, most people accept that antivirus software is a smart move. Unfortunately, thinking that their security concerns have been addressed, many small to medium businesses stop there. 

Hackers don’t stop there. 


From phishing and smishing to social engineering, wifi hacking, and beyond, there are many different ways besides viruses and malware for hackers to worm their way into your company data. The most common vulnerability is actually your staff. No matter how smart and well-meaning your organization’s staff are, without the right training and safeguards in place, they could be putting you, your business, and your clients at risk.


The answer to today’s complex information security concerns is a layered approach to security. 


You want:

  • thorough Security Awareness Training for your staff to reduce your risk
  • backup and disaster recovery solutions for when data is accidentally or maliciously lost
  • remote monitoring and maintenance to catch and correct anomalies in your network and workstations before they become issues

For more information on how to build your comprehensive, layered information security strategy, download our free security checklist. 


Current Solutions for Remote Workers

The pandemic era has created even more opportunities than ever before for opportunistic hackers. During the Coronavirus pandemic, the massive shift from the office to working from home has left a lot of businesses scrambling to adapt their operations, since home networks and systems are more exposed and vulnerable than ever before. 

Here are some sobering statistics to give you an idea of the scale of this issue:

  • The FBI has reported a 300% increase in reported cybercrimes since the beginning of the Covid-19 pandemic (IMC Grupo)
  • 1 in 5 organizations have experienced a security breach caused by remote workers (Malwarebytes)
  • Remote work has caused the average cost of data breach to go up by $137,000 (IBM)
  • 47% of employees identified “distractions” as the reason for falling for a phishing scam while working from home (Tessian)


If your organization staff are working from home, even just some of them, part of the time, then your data and networks could be at risk. Layered security solutions with security awareness training at the top of the list is critical.

Looking for a Managed Service Provider?

We help our customers with their day-to-day support needs and we also help them improve all areas of security with scalable solutions so that they can attain high productivity levels for their teams while keeping costs under control.

For a free consultation and IT security assessment, please contact us today. We know what it’s like to run a business, and we know your time is valuable.  

We can:

  • Learn about your business
  • Give you some ideas on what improvements you can make right away
  • Provide free advice on your approach to IT security

And if you’d like, we can show you where and how we can help. 

What are the Benefits of Managed IT Services?


If you are considering a move to Managed IT Services for your Small or Medium Business, congratulations. It’s a smart move that many organizations have used to leverage their limited budget and resources to improve efficiency, security, service delivery, and professionalism.  

Below we have compiled just a few of the benefits that your organization can gain when you work with the right Managed Service Provider (MSP). 

Maintain Focus on Your Strengths

Everyone knows that business owners and organization leaders have limited resources, time, and attention. Sometimes it makes sense to handle your IT internally. But there is a tipping point at which your perceived “savings” have diminishing returns. You are spinning your wheels, resetting staff passwords, troubleshooting problem wifi hotspots, and figuring out how and why a hacker accessed your organization’s sensitive data. 

You didn’t start this business to manage all of these headaches and, unless IT is that thing you do, the chances are that a managed IT service provider can solve your IT problems faster, cheaper, and more effectively than you can. (No hard feelings.) 

Don’t get distracted by complex IT decisions; stay focused on your core business.

Manage Your IT Costs

Leverage the knowledge and broad experience of IT professionals who have seen it all. A great Managed Service Provider can strategize business changes with you, helping you identify the quickest, most reliable, most cost-effective solutions for what your business needs. An effective IT partner can improve all areas of security with scalable solutions so that you can attain high productivity levels for your teams while keeping costs under control.

Reduce Training and the Risk of a Bad Hire

Is IT that thing you do? If not, do you really know how to choose the right internal IT staff? And once you do hire that staff, who is going to train and retain them? When you work with a great Managed Service Provider, you are outsourcing your actual IT problem solving as well as your IT staff hiring and management. You make one hire- the right MSP- and you get an entire team of friendly, experienced technicians with broad industry experience.

Broadly-Experienced Technicians Who Have Seen it all

For established Managed Service Providers, few problems are new. Technicians and engineers who work on an MSP team are quick and agile due to the broad exposure gained in supporting multiple companies every day and troubleshooting as a team. What might take you 3 hours, a team of MSP pros can resolve in 15 minutes.

Improve Agility and Competitiveness

In-house IT teams can acquire a limited vision as a result of being siloed in the way one organization does things. This can quickly turn into a liability for a growing organization as IT needs evolve, requiring new, up-to-date IT strategy and problem-solving. Without the benefit of ongoing inter-industry experience, internal IT teams might not be aware of best practices for scaling IT solutions as an organization grows.

Quick Project Implementation, Backed by Experience

Because of the broad and varied experience of Managed Service Provider teams, they can quickly implement new projects. While handling a project in-house could take weeks, or even months, to hire and train the right people to provide the needed support, an established Managed Service Provider brings the benefit of thousands of hours of experience so that they can save your organization time and money.

Reduce Risk

Never in human history have we been more reliant on the security of our information. As the saying goes, information is power. Your organization’s information, your customer data, your employee social security numbers, and their other personally-identifying information- these items all have a monetary value on the dark web. If you are a responsible business owner or organization leader, then you already know the importance of locking down and protecting your organization’s data to protect yourself, your staff, and your customers. 

When you work with an experienced Managed Service Provider, you have the benefit of technicians, engineers, and strategists who have seen it all. Data breaches are on the rise and cybercrime is an ever-changing landscape. The right Managed Service Provider can specifically tailor a network and data security plan to your organization’s unique needs, concerns, and budget. 

Look Like a Big Company, Compete with Larger Competitors

Small-and-Medium-Sized businesses can’t match the level of in-house IT support that their larger competitors maintain. When you outsource your IT management, your organization can access similar technology and expertise that your larger competitors already enjoy. Take advantage of the economy of scale offered by Managed Service Providers.

Looking for a Managed Service Provider?

We help our customers improve all areas of security with scalable solutions so that they can attain high productivity levels for their teams while keeping costs under control.

For a free consultation and IT security assessment, please contact us today. We know what it’s like to run a business, and we know your time is valuable.  

We can:

  • Learn about your business
  • Give you some ideas on what improvements you can make right away
  • Provide free advice on your approach to IT security

And if you’d like, we’ll show you where and how we can help.

Getting Your IT Solutions to Work for You

I don’t want to think about it, I just want it to work.

We get it. 

On the day of incorporation, back when you started your consulting practice years ago, you knew that this business would someday bring you the sheer satisfaction of helping your staff with password resets. 

You got into this field because you wanted to sweat it out the morning of the biggest presentation of your career, finding and recovering files that your head of sales accidentally deleted when he took his work laptop home where it was “water damaged.”

When you think about it, could anything really replace those special days spent setting up new computers and researching all of your Microsoft Office 365 licensing options?

Running your business shouldn’t require a degree in IT. 

With delivering services, collecting payment, prospecting for new business, managing staff, identifying new opportunities, dealing with regulatory requirements, and putting out fires every day, you have enough on your plate as it is. Dealing with data backup and security, rooting out phishing emails, training staff on security awareness, setting up machines, and troubleshooting the day-to-day IT tasks should not be taking up your bandwidth.

We understand that you just want your technology to work. You don’t need to know how it works or why it stopped, you just need it to function reliably.

With our technical solutions, our customers are freed up to do what they do best. Our ongoing 24/7 remote maintenance and monitoring for servers and workstations keep your technology up-to-date without your having to keep tabs on everything. 

Sure, you know that human error is the #1 vulnerability for cybercrime in an organization, but you don’t have time to become an expert in cybersecurity and then train your staff on it.  Our comprehensive Security Awareness Training gets your staff up to speed so that your data remains safe and secure. The program includes a baseline phishing risk assessment as well as practical training on the mechanisms of spam, phishing, spear-phishing, malware, and social engineering. It is a 12-month program with follow-up training and point-of-failure correction built-in.

Hiring an IT partner versus an in-house professional

We help our customers improve all areas of security with scalable solutions so that they can attain high productivity levels for their teams while keeping costs under control. 

You didn’t start this business so that you could troubleshoot why the invoices won’t print, train your staff on Multi-Factor Authentication, or figure out why the antivirus software you installed is blocking your own website. Let us handle it. It’s kind of our thing.

For a free consultation and IT security assessment, contact us today

We know what it’s like to run a business and we know your time is valuable.   

We help clients: 

  • Learn about your business 
  • Give you some ideas on what improvements you can make right away 
  • Provide free advice on your approach to IT security 

And if you’d like, we can show you where and how we can help.   

Call 866-775-9221 or email us at


Cloud backup or cloud storage? Find the right solution for your business.


A few ideas for boosting employee morale during quarantine, including opening up communication, checking in on company culture, and leveraging the natural benefits of laughter.

As predictions of the second wave of coronavirus proliferate in the media, many companies and organizations are looking at long-term solutions for working from home. One of the most common questions that come up for small and medium businesses is, “how do I keep my files safe while my team works remotely?”

“Cloud storage” and “cloud backup” solutions are appealing options because they are easy to use and, in some cases, free. These options are often confusing, but there are critical differences between the two.

In this article, we explore the differences between cloud storage and cloud backup. We also offer insights on the next steps for anyone interested in implementing one or both of these small business solutions.

Cloud Storage

Cloud storage makes accessing your files simple and easy to manage. All you need is an internet connection, and you can access your data from anywhere, at any time. Dropbox and Google Drive are a couple of examples of well-known cloud storage options out there. 

Cloud storage  is a useful tool and a great solution for:

  • Teams that need to store files in a centralized location (Microsoft Teams and Microsoft SharePoint are great to secure options for this)
  • Sharing and collaborating on files with others

Microsoft Teams and Microsoft SharePoint are great to secure options for this. Certain types of consumer cloud storage accounts can be problematic when it comes to security. Be sure to review your account details and security protocols with your IT partner to ensure that your data is secure.

As we have alluded to, cloud storage has its limitations. It’s not good for:

  • Maintaining security and privacy
  • Automatic, comprehensive backup of all files
  • Ongoing tracking and monitoring for changes
  • Consistent, uniform policy controls for backup
  • HIPAA, FERPA, and GLBA compliance

It’s also easy to lose data if you are using cloud storage as a substitute for backup. Human error is the most common form of data loss; it’s too easy to accidentally delete files from the cloud, to overwrite them, or to simply forget to upload them.

Cloud Backup

Cloud backup is like cloud storage on an automated schedule with more stringent security measures. Between the two options, cloud backup is the best way to protect your business and personal data because these services are specifically engineered for long-term, on-going backup and security, not just storage. 

To illustrate why this is the better option, security-wise, we will explore the most commonly-asked questions about cloud backup.

How does cloud backup work?

Cloud backup utilizes automation to regularly backup all files on a device. This process does not rely on a staffer’s calendar reminder, passwords on post-it notes, or for users to manually drag and drop files or upload them to the cloud. It works in the background, monitoring for changes along the way.

Can cloud backup be hacked?

When it comes to hacking, sloppy password security is the main culprit for breaches. This becomes a problem in backup programs that are manually implemented instead of automated like cloud backup programs. To keep your data secure, it is important to use a cloud backup service that encrypts files before uploading to the cloud and sending them through a secure tunnel using advanced encryption technology.  There are two concepts at play here, “encryption-in-transit” (securing the transmission of data) and “encryption-at-rest” (securing stored data). Both services will upload data over a secure tunnel called SSL or TLS. Not all “Cloud Storage” encrypts at rest, but all “cloud backup” should allow or require it.

Why is cloud backup important?

Recovery and versioning are the two most useful features of cloud backup. If you have a system crash, through recovery you can log in to your cloud backup service and restore data to your replacement hardware with minimal downtime. Also with this service, earlier versions of files are stored. This comes in handy for those times when you accidentally overwrite a document.

Which cloud backup is the best?

At Xlingshot, we offer our customers several types of storage and backup solutions for small and medium businesses. Would your organization benefit from implementing one or both of these solutions? We can help you identify the solutions that are a fit for your organization and compliant for your industry, including HIPAA compliance requirements. We would love to help your organization get set up and with your ongoing backup and support needs. Contact us to learn more.

Additional Resources

We hope this article was helpful and that you are taking the right steps to keep your files and data safely secured. For more data security resources, check out our security checklist. You may also like our free guidebook, Pivoting your Business to a Remote Work from Home Strategy during COVID-19


Protect Your Business and Data with IT Consulting in Denver

The days of cyber attackers solely gunning for the massive international corporations and other large organizations are long gone. Nowadays, every type of institution is at risk, whether it’s a small business owned by a sole entrepreneur, a regional business, or a monolithic corporation with locations around the world. It has never been more important to secure your network. Our IT consulting in Denver can help in your quest to preserve your data’s integrity. However, you can also take some steps on your own to preserve your network’s security.

Educate Your Staff

Your entire network can be taken down by a single employee misstep. If someone clicks the wrong file, opens the wrong e-mail or downloads the wrong attachment, your organization might have an uphill battle that lasts days or even longer. Viruses and excessive network downtime can be avoided with employee education. Teach your team about cyberattack prevention methods. Employees who know what they should and shouldn’t click won’t be as susceptible to making an incredibly costly mistake.

Rethink BYOD

A bring your own device (BYOD) policy removes your control over content. Though you can limit the access to specific sites on devices owned by your company, the same isn’t true for employees’ personal devices. If employees use their own electronic devices for work purposes, it could make it much easier for hackers to gain access to your company’s sensitive information. Limit the extent that such devices can be used and you’ll reduce the odds of a nasty hack. Also, make sure that each team member’s mobile device has the latest anti-virus software. Our reliable IT consulting team in Denver can help with data monitoring efforts for an extra layer of protection.

Password Quality Matters

Hackers can try a variety of password/username combinations with little effort. If one of your team members has a simple password, he’s leaving the door open for cyber thieves. Make sure each employee’s password has letters, numbers, a special character, at least one capitalized letter and is a minimum of five characters in length. Passwords should be changed at least once every six months.

The Cloud is Your Friend

Though the cloud has its imperfections, it serves as an excellent source for data backup. A second copy of your data stored on the cloud will prove quite helpful if your company’s computers/servers are compromised. Furthermore, advancements in encryption have made the cloud’s security quite formidable over the past few years and months. It’s no longer as vulnerable as it once was.

Encrypt Your Data

Encryption technology is becoming much more user-friendly as time progresses. It’s no longer overly technical and extremely challenging to implement. Encrypt your data and you won’t have to worry nearly as much about cyber hackers.

Lean on the Pros to Safeguard Your Network

If you own or manage a small to medium size business, your network can still be targeted by wrongdoers. In fact, attacks on small enterprises are on the upswing as hackers view these organizations as easy targets. Ally with the best in the business to secure your business network, reduce downtime and thwart digital attacks of every variety. IT consulting in Denver with Xlingshot will help you steer clear of cyber criminals, keep your network up, and enjoy a steady flow of business without interruption. Contact us to learn more.

Is Your IT Consulting Partner in Denver Helping You with the 4 Ps of Cyber Security?

Working with our IT consulting team in Denver has many benefits. One of those is that they can help you defend against cyber attacks and keep your data and network safe. Cyber threats are constantly evolving and it’s difficult for a business owner to keep up on all the new ways that hackers are targeting businesses. When you work with us, we will keep track of the changing threat landscape and also ensure that your company is protected. What does this mean? Many times, it comes down to the four Ps of cyber security: patches, passwords, phishing and precaution.


Our IT consulting company in Denver is very familiar with patches. Patches are also known as software upgrades and most people have seen them on their smartphones. Patches exist to keep systems running on the newest software platforms, which should be the most secure. However, many business owners or in-house IT teams ignore patches because they feel they don’t have time to install them. Others skip over them because they aren’t convinced they are important. In other cases, the patch comes too late and networks have already been infected or attacked.

When you work with our IT consultant, our team can proactively monitor your system and install upgrades before they are needed. This keeps your system constantly updated and armed against attack.


Insecure passwords are still one of the major reasons why hackers gain access to secure networks and data. There’s a reason why people re-use passwords or make their passwords simple. The average person has 27 separate logins that require passwords and it’s impossible to remember 27 different unique, secure passwords. That’s why two of the most common passwords in 2016 were “123456” and “password”.

Many of the tools people use to remember passwords such as ‘remember me’ pop-ups on their computers or the old school way of writing them in a notebook can be the kiss of death if they are compromised. As an IT consultant we can help you develop a secure, safe, and easy way for you and your team to create and access strong passwords.


The majority of hackers get into your system by using a phishing scheme. This involves an email that appears to be from someone you know and has a link or attachment that, once clicked on, gives the hacker access to your network. You would think that people would be savvy to these types of attacks by now, but hackers are constantly evolving the way they present themselves.

Education of your team on dangerous downloads as well as continuous monitoring of your network are the two best ways to guard against phishing attacks. We at Xlingshot, can help you with both.


The saying “precaution is better than cure” couldn’t be more true in cyber protection – as one security hole can mean an attack that leads to huge losses for your business. The 4th P is mainly about using common sense. If something appears too good to be true, then it probably is.

Here are precautionary measures that you need to take to protect your IT systems:

  • Dealing with emails. If something does not add up, then don’t click on that link, or reply to that email asking for personal info.
  • Protect personal computers when not in use. Use a strong password to prevent others from being able to physically access your PC.
  • Firewall and Anti-virus software. Use and update them regularly to block websites and spam emails that spread viruses.

Working with our professional IT consulting team in Denver is the best way for your business to guard against cyber attacks. We can help you take care of the three Ps of cyber security and ensure your business is safe from hackers. If you have any IT questions or would like to know more about our business, contact us here at Xlingshot.

Your IT Consulting Firm in Denver Can Help You Smoothly Transition to the Cloud

As a business owner, it’s important to always keep your data security in mind. Having a safe and strong backup is necessary to keep your business away from cyberattacks and other inevitable cases that can cause you to lose files. In this case, you need our reliable IT consulting team in Denver to help you transition to the cloud, which can help you safeguard your data.

All About the Transition

The need for constant backups is one of the many things driving the cloud storage revolution, and more businesses are making the switch from desktop to cloud. If you’re planning to get on board, you’ll need to do some planning to make sure the transition is as smooth as possible.

Perhaps the most critical part of the desktop-to-cloud transition is choosing the right cloud storage partner. Your carefully-planned and flawlessly-executed backups will do you no good if the cloud storage service you choose suddenly goes out of business and leaves their servers inaccessible. Likewise, your backups will do you no good if the servers they’re stored in aren’t up to snuff. Cloud storage may be a fun term, but your files aren’t stored on actual clouds— they’re held on hard drives housed in servers, and the backups you create are only as secure as the hardware that houses them.

Once you’ve chosen the right cloud storage provider and verified that they’re reliable, efficient and affordable, it’s time to test your own equipment and make sure you have the bandwidth to send files back and forth. Testing your Internet speed is also a vital part of the transition, and the faster your service, the easier it will be to back up your files and make sure they’re stored securely.

Our IT consulting firm in Denver should provide you with the software you need, or a secure website, to upload your data and recover any backed-up files you may need. It’s a good idea to play around with the software and see how it works before you start moving any data. Knowing how the software works will make the desktop-to-cloud transition easier and allow you to save time later on.

Depending on the service and software you use, you may have the ability to mark specific files for uploading. This option will be especially important if you have limited storage available, or if you’re required to pay for additional storage. If your storage options are unlimited, you can simply choose to upload everything on your computer hard drive, tablet, smartphone, and other devices

No matter which option you choose, it’s important to test your backups and verify the integrity of the data on the cloud storage site. Moving them from the desktop to the cloud is a complicated process, and there are a lot of things that can go wrong along the way. Spot-checking your backed-up files, and making sure they are usable in their current form, is an essential last step in the transition. Lastly, storing your data in the cloud provides vital protection for your data, giving you the real-time backups you need to protect yourself, your clients and your customers.

The Right Partner for Your Move to the Cloud

As a business owner, having a secure cloud backup service in place will give you extra peace of mind. Choosing our IT consulting firm in Denver can help you identify the most critical files to back up, test your backed-up files, and taking steps that can provide valuable protection. At Xlingshot, we can help you have an easy, fuss-free move to the cloud. Contact us today to learn more.

Why IT Consulting in Denver Should Include Cloud-Based Healthcare

Healthcare facilities require robust IT consulting in Denver in order to meet HIPAA regulations and patient expectations. One way for hospitals to cut costs is to use subscription-based cloud services. Leaders in global healthcare cloud computing include Amazon Web Services, General Electric, IBM, Oracle, and Salesforce. Here are reasons that as a local IT consulting , we should offer cloud services to healthcare organizations.

Healthcare’s Adoption of Cloud Computing

The growing interest among healthcare providers in cloud-based, Software-as-a-Service (SaaS) platforms is associated with both lower costs and reduced tech support requirements. The cloud makes running any business more seamless and flexible in many ways. Third party software can be easily integrated into the cross-platform system and doctors have multiple options for communication with assistants throughout the facility. Here are several other reasons why hospitals and clinics can benefit from the cloud:

  • High volume storage capacity
  • Built-in scalability to accommodate businesses of any size
  • Medical records can be accessed on different floors of a hospital
  • Hospitals and clinics can store medical images with sharing options
  • Ability to spend more time with patients

Geography of the Cloud

One of the most powerful aspects of the cloud is that it serves as a hub for businesses with multiple locations. This concept works exceptionally well for health care chains with facilities around the world. It allows for medical records to be easily accessed by different specialists in different locations. No longer does it take days to mail copies of medical records from one point to another. That means evaluation processes can be sped up, which is extremely beneficial to patients. North America has emerged as the largest market for healthcare computing, followed by Europe and Asia.

Demand for Cloud Services

Since healthcare businesses have an increasing interest in the cloud, IT consulting in Denver can be integrated with cloud services to expand marketing lists and revenue. The healthcare cloud computing market is projected to rise from $3.73 billion in 2015 to $9.48 billion by 2020, reports industry researcher Markets and Markets.

One of the major reasons why cloud-based healthcare solutions are taking off is that it requires less expenses for medical software licenses. The cloud allows an organization to pay for one license that multiple devices can access while old fashioned local architecture requires fees for each machine. Another key cloud advantage is that it helps cardiology departments access and analyze historical patient data.

SaaS applications have become the most popular type of cloud services for storing healthcare data. Healthcare business process outsourcing (BPO) services are also showing up on the industry’s radar due to reducing costs and improving reliability. Other reasons for this escalating interest in Business Process as Service (BPaaS) applications is the technology helps construct global delivery models and provide scalability, agility and access to secure data. BPaaS can be used for the following services:

  • Customer relationship management
  • E-commmerce, finance, and accounting
  • Human resources and payments


Private cloud computing is the direction in which many healthcare providers are moving, so as an IT consulting firm in Denver we will keep a close watch on this development. Contact us at Xlingshot to find out how you can benefit from this phenomenon that cuts costs, makes work easier and generates more patient satisfaction.

Our IT Consulting Experts in Denver Explains How a Data Backup Retention Policy Impacts Storage Needs

As time progresses, more and more data are stored on computers and servers. A backup system will safeguard your organization’s data, yet it can also cause a spike in the amount of data stored. A policy-based system for storage might also prove helpful. Our IT consulting group in Denver has found data retention policies have proven successful to decrease data backup sizes and automate retention.

The Challenge of Data Cleanup

For the most part, a manual cleanup is not reasonable. A significant number of files that serve no purpose will eventually have to be cleaned up. This issue is made worse with backup data. Some IT groups have found success with a combination of frequent full system backups and incremental backups. These two types of backups serve varying purposes. The incremental variety is a rapid backup of added or altered data each day that protects the data system in its latest state. It takes an abundance of time to build backups. There is also the potential for errors to boot. The full backup creates a copy of the system once per week.

It is possible to over-protect information with an abundance of extra copies, making the verification of recovery that much more difficult. The decision to drop a file from the backup requires some thought. It is about more than eliminating the incremental backups that are older than the others. Legal concerns also arise for financial sectors, healthcare sectors and beyond. If your head is spinning with these concerns, don’t fret! Our IT consulting team in Denver is here to help with all your data backup needs.

Policy is the Answer

The solution to the data storage quandary outlined above is the formation of a backup retention policy for your data. The system for data storage protects or even removes data according to rules that are pre-defined. Systems can coordinate elimination with the use of metadata that is tagged to the appropriate data object. Such systems can even designate exact locations for data storage and the manner in which it is encrypted.

The majority of systems rely on object storage for information. From an architecturally perspective, object stores are responsible for the challenges of protecting objects against potential drive failures with a replication across a series of node and drives. It is prudent to have copies stored in different physical locations with a decent amount of space between them just in case a natural disaster occurs.

The best backup systems eliminate duplicate files through a process of comparison with additional objects. This solves the challenge of determining the validity of a file and if each copy is identical. This process ultimately cuts down on the magnitude of the backed-up data. In the end, it proves quite cost-efficient. Some have tried compression as an alternative to decrease size. However, most of those who understand this challenge do not advise compressing the largest files as they will be slow to access an object and are that much more vulnerable to problems in decompression.

How Long Should Data be Kept?

The question of how long to keep data around is worth considering. At one end, there is data moving through sensors like cameras in shopping malls and other retail outlets. This provides helpful information about converting target customers, yet it will only last for half an hour or so. Those who use policy engines with a backup data retention policy set based on department, user, file type and overarching project will ultimately experience fewer problems.

At Xlingshot, we provide IT consulting services for Denver businesses. Contact us today to learn more about our services and schedule an initial consultation.

How our IT Consulting Firm in Denver Can Help a Small Business

CIOs are often associated with large companies, but small businesses can also benefit from our IT consulting Denver strategy that includes hiring a consultant on an as needed basis. There are numerous reasons why this strategy can be advantageous to a small business. Not only can an experienced CIO save your company money, we can help build a strong reputation for your brand. Instead of hiring a full-time expert to oversee and evaluate your technology, consider a part-time consultant.

Tapping into a Wealth of Knowledge

The most important thing to remember about hiring a CIO consultant is that the position is more than just a fancy title to help someone pad their resume. For example, you wouldn’t want to create such a position for a newbie just to say you have an expert of that magnitude on your staff as an illusion to impress customers. Such a move could damage the company’s reputation once competitors caught on and spread the word.

The CIO position should be genuine if you’re going to invest in tech expertise. Furthermore, the individual you hire should have a strong technology background that includes work for various credible companies in your industry. The reason for outsourcing a CIO consultant is to bring someone aboard who can navigate your company toward business efficiency, high-quality performance and profitability. It’s the perfect move to give your company an innovative edge over competitors.

IT Evaluation

By hiring our top-level IT consulting Denver expert, you’ll be able to accelerate both your goals and your company knowledge of new technology. We can help put your company at the forefront of emerging trends, which will appeal to high-end businesses. We can also help your firm become more diversified. These factors will put your company in a position to be more productive and poised for future growth.

Initially, the CIO consultant will audit your technology and compare it with current market conditions to determine which direction to move for investing in new technology. CIOs with integrity strive to build long-term relationships and want to help strengthen your business model as time goes on. It’s not in our own best interests to just sell you on trendy technology that will become obsolete within a few years.

Part of the evaluation that a CIO does for small companies is help establish business goals involving scalability, staff size, and productivity. As your consultant, we will use this evaluation as a guide for planning product launches, hiring, and the type of technology needed to achieve growth and experience minimal downtime. The reason why a small business is better off with outsourcing a consultant rather than hiring an in-house consultant is that you’ll be injecting field experience into the company.

We at Xlingshot, can help you plan and implement your IT strategy, which may include in-person training and setting a tone for business culture.


Small businesses with tight budgets can gain a competitive edge by outsourcing IT consulting in Denver. The CIO consultant should possess multiple certifications and have a rich background in technology. You will only have to pay the consultant intermittently as your company grows. Contact Xlingshot to discuss your needs and let us help you improve and expand your business.